How does RIPS work?

RIPS is a web browser solution, which can be installed onsite or deployed in the cloud.

It comprises two parts: RIPS Manager and  RIPSWeb.

RIPS Manager

RIPS Manager is a web-based configuration tool for supervisors of RIPS, which means your system can be configured from anywhere in the world.

RIPS Manager enables you to define all the configuration required to run the main RIPS module. This includes:  


RIPSWeb allows caseworkers and local staff to maintain client and case records.


It is username and password protected and only provides access to the respective cases of the caseworker. Access can be restricted to those cases of the individual caseworker or to a team of caseworkers, as required. This is managed through the use of RIPS Manager.


Through the RIPSWeb, you register your clients and record all the necessary client demographics, which have been configured through RIPS Manager.

A caseworker can register details of all activities and engagement made with their client. You can also instantly see a history of all activities undertaken with a specific client to ensure that cases are handled efficiently.

In addition, you can tailor the client information held to support the services you are offering with references made to local contacts and services.  A caseworker wants to have a holistic view of all the services offered to a client, including services offered by other caseworkers to ensure a suitable way forward.

Another useful function in RIPS allows caseworkers to print out details of complete attendance notes for each activity and summary reports – for individuals and for their complete caseload.

By default, caseworkers access their own caseload most of the time, so for quick recall of a case, they like to view their caseload. With RIPS they can also search for an individual and extract information about the case belonging to a specific person.

The caseworker may not be able to see all the details if they do not have the right privileges, but they will be able to see those details tagged as ‘public’.

Naturally, RIPS enforces a strict control over what caseworkers can see based on their team 'membership' to ensure confidential information is private.  

Team leaders can also see the details of all cases relating to the caseworkers within their teams so that they can offer training, assistance and management support where required.


RIPS includes a very useful reporting function, which enables organisations to generate reports for all manner of purposes – be it for the client, caseworker, or team leader.

Furthermore, management information can be provided to support funding requests and contracts.

While many users will produce their reports in Excel, RIPS also provides its own report templates for your use.

If you want to create your own personalised report designs, you can also purchase ReportDesigner from Applied Network Solutions or OpenText.